Delivery & Returns
SHIPPING & DELIVERY
We deliver products domestically and internationally using Australia Post. International shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
We offer Australian Domestic shipping- standard & express post. Shipping costs will be calculated in shopping cart and will be added to order total.
Orders are generally dispatched within 2 business days and shipping times are estimated at between 1-15 business days depending on your location.
All duty and taxes charged by the destination country are at the customer’s expense. International orders can be tracked through the destination country postal service website using the tracking number provided.
REFUND POLICY (HOW TO RETURN & EXCHANGE)
- For all returns please email firstname.lastname@example.org within 7 days of receiving your order to request your return authorisation number (RA)
- Include in your email the original order number & the items you are requesting to return or exchange
- Once your return or exchange has been approved you will receive a RA number
- Complete the returns & exchange form (will be emailed to you)
Sport 2 Street is committed to customer satisfaction. Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. We do however offer an exchange or credit note. There will be no refund of the original postage and return post is at your expense.
We suggest using Registered post with tracking as Sport 2 Street can take no responsibility for lost or missing returned orders.
No exchange or refund on sale items unless product is faulty.
Unwashed, unworn or unused items in original condition (with tags) may be returned upon presentation of your original invoice up to 7 days after receiving your order.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.
Sport 2 Street is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days within Australia, International delivery timeframes differ for each Country; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.